Improvement of Competitive Advantage through Knowledge Management Capabilities in Iran’s Steel Industry: A Conceptual Model

Faranak Nadi, Reza Radfar


The purpose of this research was to investigate the role of knowledge management capabilities in improvement of competitive advantage. 370 experts and managers of steel companies who were familiar with knowledge management systems were randomly selected. Data were collected using a questionnaire that measured 5 components, i.e. structure, culture, skills, technology, and knowledge management process. Data were analyzed in AMOS using structural equation modeling. The propose model consisted of 10 first-order constructs and 2 second-order structures, and confirmatory factor analysis was performed to examine model fit and construct validity. Survey results supported the literature and showed that there are 3 key KM capabilities: technology infrastructure, social infrastructure, and KM process. Technology infrastructure refers to information technology (IT), which is used to support KM activities. Social infrastructure included cultural infrastructure, structural infrastructure, and people infrastructure (t-shaped skills). Finally, KM processes included discovery, acquisition, development, sharing, application, and protection of knowledge. 


Knowledge management, knowledge management capabilities, competitive advantage, structural equation modeling, technology infrastructure, social infrastructure.

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