Evaluation of Kermanshah health-treatment centers using data envelopment analysis (DEA)

Abstract

This study aim to investigate the efficiency of Kermanshah health-treatment centers in 2010 through data collection forms in order to evaluate their strengths and weaknesses.in order to evaluate and ranking the centers, data and outcomes as criteria for measuring the efficiency and non-efficiency using data envelopment analysis (DEA) were used and DEA SOLVER software. By solving the different models of relative and full efficiency, the centers were ranked and by using Spearman’srank correlation coefficient it were shown that to what extent these models are similar. Results indicate that health-treatment centers in order to be efficient should increase the customers’ satisfaction through providing service, information and education.