Zakipour, Mehdi, Phd Student of Management, Faculty member in Aeronautical University of Science &Technology ,Tehran, Iran, Islamic Republic of
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Vol 3, No 1 (2016): Volume 3, Issue 1 (April-June) - Articles
Assessing Electronic Customer Relationship Management (E-CRM) readiness and its impact on Banking Quality of service (Case study: Saderat Bank Branches - West of Tehran)
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ISSN: 2356-5926